Support

Email [email protected] and a person will read it. Tell us what you expected to happen and what happened instead — and if it is about one expense, the group's name and roughly when it was added is usually enough for us to find it.

Antemate says I owe someone. Where do I pay?

Wherever the two of you already pay each other. Antemate records who owes what and points you at the right payment app; it never holds or moves a cent. Marking a settlement as done is a note in the ledger, not a transfer — so send the money first, then tap it.

Someone in my group hasn't joined

They do not have to. A member who has not signed up yet is a placeholder: their shares count, their balance is real, and you can settle with them. When they confirm their email address they take over that seat and everything already recorded is waiting for them.

I was added to a group I don't recognise

An invitation link is not proof of anything — whoever holds it may be you or may be whoever the group chat was forwarded to, which is why the page it opens shows almost nothing. Ignore it and nothing happens. Every invitation email also carries a link that stops that address ever being added again, and it does not expire.

A balance is in the wrong currency

Each group has one currency and each person reads their own balances in theirs. Every expense keeps the exchange rate from the day it happened, on purpose: a debt you agreed on Tuesday should still be the same number on Friday, even if the rate moved. That means an old balance will not match today's rate, and that is correct rather than stale.

I added something and nobody else can see it

Antemate works with no signal, so an expense added on a plane lives on your phone until there is a connection. It syncs by itself, and it cannot be counted twice on the way. If it has been a while, open the app somewhere with a signal and give it a moment.

Something about Pro

Pro is sold through the App Store and Google Play, so they take the payment and they hold the subscription. Cancelling and refunds are handled in your store account, where you manage every other subscription — we never see a card number and cannot charge or refund one. Anything else about Pro, write to us.

I want my account deleted

Write to us from the address on the account and we will erase it. Your personal details go; the arithmetic inside groups you were in stays, as Deleted user, because other people's balances are calculated from those rows and removing them would silently change what your friends owe each other.

I think I found a security problem

Please tell us before you tell anyone else, at the same address. Include enough for us to reproduce it. We would much rather hear it from you.

What we can't do for you

Move money, or get money back. We are a shared notebook, not a payment service. If you have paid the wrong person, only that person or your bank can undo it.
Change what a group says. A group's ledger belongs to everyone in it, and we will not edit one from the outside. If a figure is wrong, whoever added it can edit it, and every edit is recorded under the expense so nobody has to take anyone's word for what changed.
Tell you what is in a group you are not in, or who else is in it, or whether an address has an account. Not even to the person asking — because we cannot tell, from an email, that they are who they say they are.